Document reference: 12511c9ef528
Issued by VIP Forex Club
Read this document with the completed product schedule and the documents for your selected broker. No guaranteed result or capital protection is offered.
How to raise a concern
Contact VIP Forex Club through the configured business support address or the website complaints form. Include the agreement or request reference, selected broker and strategy, relevant dates and a clear description of the issue. Never send broker passwords, private keys or identity-document copies in an ordinary support message.
What happens next
The team records and reviews the concern, may request relevant information and provides a response through the configured channel. Actual response targets and any mandatory deadlines must be set according to the completed service/jurisdiction arrangements. This draft does not invent a regulatory deadline or promise a trading outcome while a complaint is considered.
Broker-related complaints
Questions about broker custody, execution, valuation, fees charged by a broker, KYC or withdrawals may also need to be raised directly with the contracting broker. The completed schedule should identify the appropriate channels. Referring an issue to a broker does not automatically remove any responsibility the VIP Forex Club operator actually has.
Records, escalation and rights
Keep the acceptance receipt and relevant correspondence. Evidence under a genuine complaint or legal hold may be retained with a documented reason. If unresolved, available escalation and dispute mechanisms depend on the actual parties and applicable law. Nothing here prevents use of a mandatory regulator, court, ombudsman or statutory remedy where available.
Urgent market exposure
A support ticket or complaint does not close positions or stop a PAMM allocation. Follow the broker’s official urgent trading, withdrawal and disconnection instructions. No guarantee is made that contacting the website will cause an immediate execution or recovery of losses.